Specialist crisis response across every major insurance line.
Response24 provides specialist crisis response across Lloyd's specialty insurance lines — Kidnap & Ransom, Political Violence & Terrorism, Active Assailant, Product Contamination & Recall, Crisis Concierge, Specie & Fine Art, PA & Travel, and Cyber. We also work with corporate and enterprise clients directly on crisis management, security training, travel security, and evacuation planning.
Eight lines. Full crisis response capability.
Response24 is appointed by Lloyd's underwriters across eight specialty insurance lines. Each line is supported by the same operational rigour — 24/7 activation, structured incident management, and full claims documentation.
Kidnap & Ransom
Crisis response, negotiation support, and case management for kidnap, wrongful detention, extortion, and express kidnap events — coordinated with the insurer and specialist negotiators from the first alert.
K&R capability →Political Violence & Terrorism
Threat assessment, incident response, and post-incident stabilisation across the full PV & Terror peril spectrum — terrorism, sabotage, SRCC, malicious damage, political violence, and war.
PV & Terror capability →Active Assailant
Prevention training, procedure development, and post-incident response for active assailant risks — aligned with Martyn's Law obligations for in-scope venues and organisations.
Active Assailant capability →Product Contamination & Recall
End-to-end recall and contamination crisis management — regulatory guidance, reverse logistics, consumer communications, and full claims documentation for food, drink, and consumer goods manufacturers.
Product Recall capability →Crisis Concierge
A modular crisis response service for executives, directors, and high-net-worth individuals — available across D&O, management liability, PI, and personal lines.
Crisis Concierge capability →Specie & Fine Art
Specialist crisis response for specie and fine art underwriters — theft, transit incidents, and security events affecting collections, exhibitions, and storage facilities.
Specie & Fine Art capability →PA & Travel
Crisis response and assistance for personal accident and travel underwriters — security incidents, medical emergencies, and evacuation coordination.
PA & Travel capability →Cyber
Crisis management for cyber incidents — communications, stakeholder management, regulatory support, and business continuity alongside your technical response team.
Cyber capability →Working with Lloyd's underwriters on one of these lines? See how we work with the insurance market →
What every Response24 contract includes.
Round-the-clock emergency response access — by phone, through the Connect platform, or via the mobile app. Every contract includes immediate activation capability at any hour.
Full access to Connect Risk (intelligence monitoring) and Connect Incident (crisis management) from day one of your contract — at no additional cost.
Structured incident records, decision logs, and communication audit trails prepared as part of the response — making the claims process faster and cleaner for insurers and policyholders.
Access to Response24's trusted network of specialist partners — from reverse logistics (Sedgwick) to high-risk security operations (ICMG, Saladin Security) — coordinated as part of the response.
Additional services for corporate and direct clients.
Beyond the four core insurance lines, Response24 works with corporate clients directly on a range of crisis management and security services — on a project basis or under a standing contract.
Crisis Management
Crisis management planning, review, and response for organisations operating in complex environments.
Travel Security
Pre-travel risk briefings, in-country monitoring, and emergency support for organisations with internationally mobile teams.
Evacuation & Repatriation
Coordinated evacuation planning and execution for personnel in deteriorating or conflict-affected environments.
Security Training
Bespoke security training for corporate teams — close protection, hostile environment awareness, and active assailant response.
Security Management
Security management advisory and review for organisations with complex or multi-site security requirements.
Personal Asset Protection
Protection planning for high-net-worth individuals and families with international exposure or elevated personal risk.
These services are available on a project basis or as part of a standing contract. Speak to our team about your requirements. Corporate & Enterprise →
Discuss your requirements with our team.
Whether you are a Lloyd's underwriter assessing our capability across one or more lines, or an organisation looking for direct crisis response support — we would like to hear from you.