One specialist partner across every major specialty line.
Response24 is appointed by Lloyd's underwriters and specialist MGAs across eight specialty insurance lines — K&R, Political Violence & Terrorism, Active Assailant, Product Contamination & Recall, Crisis Concierge, Specie & Fine Art, PA & Travel, and Cyber. One point of contact across all lines. Our founding team has been building crisis response programmes for Lloyd's underwriters since 1990.
Eight Lines. One Point of Contact.
A single partnership with Response24 covers every major specialty line we serve — reducing the number of provider relationships your team needs to manage without sacrificing specialist depth in any line.
Kidnap & Ransom
24/7 case management, negotiation support, and family liaison — aligned with insurer protocols from activation.
Political Violence & Terrorism
Threat assessment, incident response planning, and post-incident stabilisation across terrorism, sabotage, SRCC, malicious damage, political violence, and war risks.
Active Assailant
Prevention training, on-site procedures, and post-incident response coordinated with first responders and claims teams.
Product Contamination & Recall
End-to-end recall management including HACCP advisory, crisis communications, and global reverse logistics through Sedgwick.
Crisis Concierge
A modular crisis response service for executives, directors, and high-net-worth individuals — available across D&O, management liability, PI, and personal lines.
Specie & Fine Art
Crisis response for specie and fine art underwriters — theft, transit incidents, and security events affecting collections, exhibitions, and storage facilities.
PA & Travel
Crisis response and assistance for personal accident and travel underwriters — security incidents, medical emergencies, and evacuation coordination.
Cyber
Crisis management for cyber incidents — communications, stakeholder management, regulatory support, and business continuity alongside your technical response team.
How We Work With Underwriters
Appointing Response24 gives your policyholders immediate access to specialist crisis response — and gives you a defined, managed service that runs throughout the policy year, not just at point of claim.
Partnership Agreed
The underwriter appoints Response24 covering the relevant specialty lines. Policyholders within those lines receive immediate access to our response team, the Connect platform, and free introductory consultations — from day one of the policy, at no additional cost to the underwriter.
Pre-Incident Programme Delivered
Where the product includes a pre-incident fund allocation, Response24 manages its deployment on the underwriter's behalf. We work with each policyholder to design the right programme — HACCP advisory, recall simulations, risk assessments, or staff training — and invoice the insurer directly against the fund. Better-prepared policyholders generate fewer claims and lower severity.
Incident Response Activated
When an incident occurs, the policyholder activates Response24 directly. Our team deploys immediately, coordinates with the relevant specialist partners, and manages the response through to resolution. We support claims documentation and regulatory reporting throughout.
What's Included in Every Partnership
Every partnership with Response24 includes the following as standard — no additional line items, no separate platform fees.
A modular add-on for D&O and liability products
Crisis Concierge is a modular crisis response service designed to embed within D&O, management liability, and professional indemnity products. It gives policyholders access to Response24's response capability as a named benefit within the policy — without requiring a separate crisis management contract. Available to underwriters as a structured add-on with defined activation terms.
Ask us about Crisis Concierge →Global Capability Through Named Partners
Response24 is your single point of contact and manages every response. Our named partners extend specialist capability into the disciplines where depth matters most — so your policyholders always get the right expert, wherever they are.
Sedgwick
Global reverse logistics and emergency call centre deployment for product recall incidents. Sedgwick provides Response24 with worldwide retrieval capability and consumer contact infrastructure for recall events of any scale.
Lines SupportedProduct Contamination & Recall
ICMG
US-market security operations and K&R response, led by a team with executive backgrounds at Pinkerton. ICMG provides Response24 with on-the-ground operational capability for US-domiciled risks across security and kidnap lines.
Lines SupportedK&R · Active Assailant · Security Management
Saladin Security
High-risk security operations across Sub-Saharan Africa, with active presence in Kenya, South Sudan, and Ghana. Saladin provides Response24 with verified, deployable capability in environments where few specialist firms operate.
Lines SupportedK&R · Political Violence · Evacuation & Repatriation
Request a capability statement.
We'll send you a full capability statement covering all eight lines, how we work together, partner network, and Connect platform. No commitment required.