Discreet, expert K&R case management — aligned with insurer protocols from the moment of activation.
Response24 provides 24/7 K&R case management, negotiation support, and family and company guidance — coordinated with the insurer and delivered with the discretion that K&R situations demand. Our US-market capability is extended through our operational partner ICMG.
What We Manage
K&R incidents require immediate, coordinated action across multiple stakeholders — the family, the company, the insurer, and local authorities. Response24 manages that coordination so that every party has the right information at the right time.
24/7 Case Activation
Immediate response from the moment of notification — day or night, any territory. The Response24 K&R team activates within minutes of the call, with insurer coordination as the first step.
Negotiation Support
Experienced negotiation guidance coordinated with the insurer's response protocols. Response24 supports the negotiation process, maintains communication discipline, and ensures that all actions are aligned with the insurer's requirements.
Family & Company Liaison
Structured support for the victim's family and the employer — managing communication, providing guidance on what to do and what not to do, and maintaining the information discipline that K&R situations demand.
Intelligence Assessment
Ongoing threat and situation assessment throughout the incident — drawing on open source and network intelligence to inform negotiation strategy and operational decisions.
US-Market Operations via ICMG
For K&R situations involving US-domiciled risks or US-based operations, Response24 engages our named operational partner ICMG — a global security and risk advisory firm with executive leadership backgrounds at Pinkerton.
Post-Incident Support & Claims
Psychological support referral, post-incident debrief, and full documentation of the case management process to support the insurance claims submission.
Retaining Response24 for K&R cover
What we deliver
Immediate response from the Response24 K&R team — aligned with insurer protocols from the first call.
Experienced guidance throughout the negotiation process, coordinated with the insurer at every stage.
Structured, professional support for both the victim's family and the employing organisation.
Named operational partner for US-domiciled K&R situations — deployable on-the-ground capability from a team with executive Pinkerton backgrounds.
Global medical assistance and evacuation capability through our named partner Euro-Center — 70,000 medical facilities and 12 assistance centres worldwide.
Connect Risk and Connect Incident included for all policyholders — no additional platform fee.
Full case record supporting the insurance claims process — chronology, decisions, costs, and correspondence.
K&R response requires information discipline above all else.
Every K&R case managed by Response24 is handled with strict information discipline. Communication is limited to those who need it. Media engagement is actively managed. Family and company guidance on what not to say — and to whom — is a core part of our case management from day one.
This is not a standard crisis communications service. K&R response has its own rules, and Response24's team understands them.
Talk to our team about K&R →US-market K&R capability through ICMG
The International Crisis Management Group (ICMG) is Response24's named operational partner for K&R and security management situations involving US-domiciled risks. ICMG is a global security and risk advisory firm delivering risk intelligence, investigative support, and protective operations.
ICMG's leadership team brings executive experience at Pinkerton — one of the most recognised names in protective intelligence and investigations. For policyholders and corporate clients facing K&R situations in the US market, ICMG provides Response24 with verified, deployable on-the-ground capability.
Response24 coordinates and manages the ICMG relationship throughout the incident. The underwriter and policyholder have one point of contact — Response24 — for the entire case.
K&R preparedness for organisations with global exposure
Response24 works directly with organisations operating in higher-risk environments who need K&R preparedness and response capability — whether or not a K&R insurance policy is in place.
K&R Risk Assessment
Assessment of your organisation's K&R exposure by geography, personnel profile, and travel patterns — with practical recommendations for reducing risk before an incident occurs.
Policy & Protocol Review
Review of your existing K&R response protocols, communication plans, and family support procedures — identifying gaps and strengthening the framework before it is needed.
Staff Awareness Training
Practical training for staff operating in higher-risk environments — covering personal security, low-profile behaviour, and what to do if an incident occurs.
Standing Incident Response Contract
A standing contract giving your organisation 24/7 access to Response24's K&R case management team — so that expert support is available immediately when it is needed most.
Discuss your K&R exposure with our team.
Contact UsRequest our K&R capability statement
Our K&R capability statement covers our case management methodology, the ICMG partnership, how we work with underwriters, and our approach to information discipline throughout a K&R incident.
Request Capability StatementReady to discuss K&R cover?
Whether you're an underwriter looking to retain Response24 for your K&R book, or an organisation assessing your exposure in higher-risk environments — we'd like to hear from you.