Cyber incident response for insurers and organisations facing live cyber threats.
Immediate crisis management support when a cyber incident becomes a business crisis — coordinated alongside your technical response team. Response24 manages the human, operational, and reputational dimensions of a cyber event so that your technical team can focus on containment and recovery.
What We Manage
A cyber incident is an IT problem until it becomes a business crisis. When systems go down, data is compromised, or a ransom demand arrives, the organisation faces simultaneous challenges across communications, operations, regulatory obligations, and stakeholder management — none of which are solved by the technical response team alone. Response24 manages that wider crisis so that the technical team can work without distraction.
24/7 Crisis Activation
Immediate activation when a cyber incident escalates beyond an IT problem. The Response24 team stands up a structured crisis management framework around the technical response — coordinating with the insurer from the first call.
Crisis Communications
Structured crisis communications for all audiences — employees, customers, suppliers, media, and regulators. Managing the narrative during a cyber incident is critical to limiting reputational damage and maintaining stakeholder confidence while the technical team works on recovery.
Stakeholder Management
Coordination across the full range of stakeholders affected by a cyber event — the board, senior management, customers, suppliers, partners, and regulators. Ensuring that every audience receives the right information at the right time, and that the organisation speaks with one voice.
Regulatory Notification Support
Guidance on regulatory notification obligations — ICO, FCA, and sector-specific regulators — ensuring the organisation meets its legal obligations while managing the timing and content of notifications to limit unnecessary exposure.
Ransom Event Context
Where a ransomware event includes a ransom demand, Response24 provides crisis management context around the decision-making process — drawing on our K&R and extortion experience to support the organisation and insurer in assessing options, managing communications with the threat actor where appropriate, and documenting every decision for the claims record.
Business Continuity & Claims Documentation
Operational continuity planning during the incident — keeping the business running while systems are compromised — and full documentation of the crisis management process to support the insurance claims submission, including timeline, decisions, costs, and regulatory correspondence.
Crisis management, not cybersecurity
Response24 is not a technical cybersecurity provider. We do not perform forensic analysis, patch systems, or manage IT recovery. What we do is manage the crisis that surrounds the technical event — the communications, the stakeholder coordination, the regulatory obligations, the operational continuity decisions, and the structured documentation that the insurer and claims team require.
In a live cyber incident, the technical response team needs to focus entirely on containment and recovery. The board needs clear information and structured decision support. Customers, suppliers, and regulators need to be managed. The insurance claims process needs to begin from day one. Response24 manages all of these so that the technical team can work without distraction and the organisation can function under pressure.
Our approach draws directly on the crisis management methodology we apply across all of our specialty lines — structured incident command, documented decision-making, and coordinated stakeholder management from the moment of activation.
Appointing Response24 for cyber crisis management
What we deliver
Immediate crisis management response when a cyber incident escalates — coordinated with the insurer and the policyholder's technical response team from the first call.
Structured communications across all audiences — protecting the policyholder's reputation while maintaining transparency with regulators and stakeholders.
Guidance on ICO, FCA, and sector-specific notification obligations — ensuring compliance while managing timing and content to limit unnecessary exposure.
Crisis management context for ransomware events — drawing on our K&R and extortion case management experience to support the decision-making process around ransom demands.
Connect Risk and Connect Incident included for all policyholders — real-time threat intelligence and structured incident management from day one of the policy.
Full incident record from the moment of activation — timeline, decisions, costs, regulatory correspondence, and stakeholder communications supporting the claims process.
Technical response teams solve the IT problem. Who manages the business crisis?
Most cyber insurance panels include technical forensics firms, legal counsel, and IT recovery specialists. What is often missing is a dedicated crisis management capability — someone to manage the board, the communications, the regulatory obligations, and the operational decisions that do not fall within the technical team's scope.
Response24 fills that gap. We work alongside the technical panel — not instead of it — providing the structured crisis management that keeps the organisation functioning while the technical team works on recovery. For underwriters, that means a more controlled incident, better-documented decisions, and a cleaner claims process.
Talk to our team about cyber crisis management →Cyber crisis preparedness for organisations
Response24 works directly with organisations that want to strengthen their crisis management capability for cyber events — whether or not a cyber insurance policy is in place. Our approach focuses on the human and operational dimensions that determine how well an organisation functions under the pressure of a live incident.
Cyber Crisis Management Plan
Development or review of your cyber crisis management plan — covering incident command, escalation thresholds, internal and external communications, regulatory notification protocols, and coordination with your technical response team.
Tabletop Exercises
Facilitated cyber crisis tabletop exercises testing your leadership team's decision-making, communications, and coordination under a realistic scenario — identifying gaps in the plan before a real incident exposes them.
Crisis Communications Readiness
Pre-drafted holding statements, stakeholder notification templates, and media response protocols for cyber events — so that your communications are ready to deploy within hours of an incident, not days.
Standing Incident Response Contract
A standing contract giving your organisation 24/7 access to Response24's crisis management team for cyber events — immediate activation when a cyber incident becomes a business crisis.
Discuss your cyber crisis preparedness with our team.
Contact UsRequest our Cyber crisis management capability statement
Our capability statement covers our crisis management methodology for cyber events, how we work alongside technical response panels, our approach to ransomware incidents, and the claims documentation we provide.
Request Capability StatementReady to discuss cyber crisis management?
Whether you're an underwriter looking to add crisis management capability to your cyber panel, or an organisation assessing your readiness for a cyber crisis — we'd like to hear from you.