Crisis response and assistance for personal accident and travel underwriters.
Immediate support for policyholders facing medical emergencies, security incidents, or crisis events while travelling — coordinated by a specialist team available around the clock. Our 24/7 response capability and global partner network means we can activate quickly regardless of where an incident occurs.
What We Manage
PA and travel incidents can escalate rapidly — a medical emergency in a remote territory, a security event during a business trip, a political violence incident affecting travellers. Response24 manages the crisis coordination so that the policyholder receives immediate specialist support and the underwriter has a structured response from the first call.
24/7 Incident Activation
Immediate response from the moment of notification — day or night, any territory. The Response24 team activates within minutes of the call, with insurer coordination as the first step.
Security Incident Response
Crisis management for security incidents and political violence events affecting travellers — threat assessment, situation monitoring, and coordination with local authorities and security partners.
Medical Emergency Coordination
Crisis coordination for medical emergencies requiring specialist management — liaising with medical providers, arranging specialist care, and managing communications with the insurer and the policyholder's employer or family.
Evacuation & Repatriation
Coordination of emergency evacuation and repatriation through our partner network — working with security partners, transport providers, and local authorities to ensure safe extraction from high-risk environments.
K&R Events Under PA Policies
Crisis management for kidnap and ransom events involving travellers covered under PA policies — drawing on our specialist K&R case management experience to support the policyholder and coordinate with the insurer.
Post-Incident Support & Claims
Post-incident support and full documentation of the crisis management process to support the insurance claims submission — including timeline, decisions, costs, and correspondence with medical providers and authorities.
Appointing Response24 for PA & Travel cover
What we deliver
Immediate response from the Response24 team — aligned with insurer protocols from the first call.
Structured crisis management for security incidents, political violence events, and medical emergencies affecting travellers.
24/7 emergency medical assistance, cashless treatment coordination, medical evacuation, and repatriation through our named partner Euro-Center — 70,000 medical facilities and 12 assistance centres worldwide.
Emergency evacuation coordination through our named partner network — Euro-Center for medical evacuation, Saladin Security for Sub-Saharan Africa, ICMG for the US market.
Specialist K&R case management for kidnap and ransom events involving travellers covered under PA policies.
Connect Risk and Connect Incident included for all policyholders — no additional platform fee.
Full case record supporting the insurance claims process — timeline, decisions, costs, and correspondence.
Operational reach where PA and travel incidents are most likely to occur.
Response24's partner network extends our capability into the territories where PA and travel incidents most commonly arise. Euro-Center provides global medical assistance across 70,000 facilities worldwide. Saladin Security provides on-the-ground capability across Sub-Saharan Africa. ICMG extends our reach into the North American market.
Every response is coordinated by Response24 as the single point of contact for the underwriter. The policyholder receives immediate support. The insurer receives a structured, documented response.
Talk to our team about PA & Travel →Global medical assistance through Euro-Center
Euro-Center is Response24's named partner for global medical assistance — providing 24/7 emergency medical support, cashless treatment coordination, medical evacuation, and repatriation capability worldwide. With over 50 years of operational experience, Euro-Center maintains a network of 70,000 medical facilities and operates 12 assistance centres globally.
For PA and travel underwriters, Euro-Center provides the medical infrastructure that underpins Response24's assistance capability. When a policyholder faces a medical emergency while travelling, Euro-Center coordinates immediate access to appropriate medical care, manages cashless treatment arrangements with local providers, and — where necessary — coordinates medical evacuation and repatriation.
Response24 coordinates and manages the Euro-Center relationship throughout the incident. The underwriter and policyholder have one point of contact — Response24 — for the entire case.
Travel security and crisis response for organisations with global exposure
Response24 works directly with organisations whose staff travel to or operate in higher-risk environments — providing travel security advisory, crisis response capability, and standing incident support whether or not a PA or travel insurance policy is in place.
Travel Risk Assessment
Assessment of your organisation's travel risk exposure by geography, personnel profile, and travel patterns — with practical recommendations for reducing risk before staff deploy.
Travel Security Policy Review
Review of your existing travel security policies, protocols, and duty of care procedures — identifying gaps and strengthening the framework before it is tested.
Staff Security Briefings
Pre-travel security briefings for staff operating in higher-risk environments — covering situational awareness, low-profile behaviour, and what to do if an incident occurs.
Standing Incident Response Contract
A standing contract giving your organisation 24/7 access to Response24's crisis management team — so that expert support is available immediately when it is needed most.
Discuss your travel security requirements with our team.
Contact UsRequest our PA & Travel capability statement
Our capability statement covers our response methodology, partner network, and how we work with underwriters writing personal accident and travel lines.
Request Capability StatementReady to discuss PA & Travel cover?
Whether you're an underwriter looking to appoint Response24 for your PA and travel book, or an organisation assessing your travel security arrangements — we'd like to hear from you.